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Q: When will my kit be dispatched?
A: Our kits are all hand made to order. We do try to have kits made within 5-10 working days and if we can't we will contact you.

Q: I would like to join your gold club/silver club how do I do this?
A: Please visit www.GeckoGold.club for the full terms and conditions

Q: Do you sell PDFs or the chart only
A: No we are sorry but we are a kit only company

Q: Can you express my order?
A: Yes we can but there maybe a charge involved so please email us with your request

Q: Can I request a design from an artist?
A: Yes if you would like a certain design charted please could you email Kimberley@geckorouge.com with your request. If the artist is licensed to us we will ask the artist directly if we can use a certain piece of art but sometimes it is not possible if the artwork is not available for licensing at that time.

Q: Do you make custom charts or kits from photos?
A: We can make charts and kits from photos providing the image is owned by you. Prices vary on kits due to the amount of materials involved. No monies will be exchanged until a mock up is shown and agreed on.

Q: Why do you not give the list of DMC numbers with your kits?
A: The reason for this is to avoid the charts being copied and illegally uploaded online

Q: If I run out of thread how am I to finish my stitching?
A: Please don't worry we will always send more thread (within reason) at our cost providing the kit was stitched on the right count of fabric and the stitcher is not wasteful.
We may require photo proof of the back and front of your stitching, this is for a number of reasons.

Q: I have all the materials already would you consider selling me just the chart
A: No sorry as we cannot say yes to one customer and no to another. Please avoid asking us as it makes things quite uncomfortable.

Q: I like an item on Etsy but would like to purchase from the website how do I go about this?
A: Please could you email uS on contact@geckorouge.Com

Q: I would like to submit an artist to you for consideration, how do I do this.
A: Please could you email Kimberley with the details and she will look into this for you. Not all submitted artists are considered as it will depend on the style and whether it can be used.